Who Pooped on the Scoop?

Lieb says, "Everyone just needs to be aware of the fact that the more animals are together in groups, the greater there is a chance of transmitting diseases. And it's not avoidable."

The creators of the new program agree that conditions aren't always optimum for pound animals, but they still wholeheartedly--and sometimes defensively--believe they're doing the right thing.

Herro says, "It doesn't always work, but we certainly have made that extra effort for them [animals]. And I think if they had a chance to vote, they'd say, 'Make me more adoptable,' too."

And PetsMart president Mark Hansen says, "I guess we'll take our lumps if we have to, but the truth of the matter is, it's important to the community that this process work. Now, anybody who has a better idea, come on board."

Trouble is, the community as a whole hasn't been told that better ideas might be needed.