I don't know what day this critic visited Ticoz, but her experience at Ticoz and impression of both the food and the service could not have been further from my own.
For our group of six the service we recieved was ideal, nothing was lacking. Not one of us had any difficulty obtaining refills when needed, and I don't even recall ever having to ask - it was of second nature to our waiter. From appetizers to entrees, waters to margaritas, there was always just enough. I, for one, enjoy a waiter who knows the balance of good versus over the top service, and hate to be over-attended by waiters who constantly interrupt and ask if there is anything else I need, or try to start casual conversation. Our service was impeccable, the food was delicious, the atmosphere was polished, professional, and appealing.
If there were any criticism I would offer, it would be to the decor and site selection. I think the location is ideal for the younger central Phoenix crowd searching for an alternative to chintzy chains and theme restaurants such as Chevys, Chilis, or On-the-Border, and the ambiance created by the food, music, and decor is perfect - I just wish there were more windows. We were in the far corner of the restaurant, and with the spatial design of the dining area, all of the energy of the room slammed into a big wall, right where we were. It felt a little confining - but I'm a design nut, so don't take that as a serious criticism - just a small thing that I am more than willing to "suffer" through to enjoy a night at Ticoz. I'll be back, even if I sit in that dark, tense corner again.