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At its peak in the late '80s, members say, Valley Cathedral had nearly 1,000 members, many of them young families with children. Today, the congregation has aged, but the campus still has a sumptuousness that speaks to its affluent roots: Its North Central Phoenix Bridal Path neighborhood, after all, is one of the priciest parts of town. (The county assessor values the place at $8 million; a shrewd real estate agent could surely get three times that, even in this market.)
But the number of worshipers dropped long before Combs came on the scene. There was a split over the mode of worship, for one thing: Some members wanted a more formal, liturgical service; others wanted a free-for-all of raised hands and hallelujahs. In the end, the liturgists lost and many members took a hike.
That left ugly wounds. "When I'd go to weddings or funerals, I'd see these people who used to be members," recalls Connie Griffith, a longtime member. "And I'd get really worried about who I'd run into, because I knew some people were really bitter about it."
It was also hard when Pastor Dan Scott left in 2004. The sincere, well-liked Scott had been with the cathedral for 10 years and endured the split; he finally left, members say, when his wife suffered health problems and needed full-time attention.
When he left, as is often the case, others left, too.
But several hundred members remained, through the time of an assistant pastor trying to fill Scott's shoes, through the search that led to Combs.
They had high hopes that Combs would guide Valley Cathedral back to its days of glory or, at least, stabilize the place. The church launched a campaign to reach out to those who'd left. Members also leafleted doors from Seventh Avenue to Seventh Street, welcoming the neighborhood in for a service.
Some old faces returned; some new ones joined in the worship.
Behind the scenes, trouble was already brewing.
It started with the staff. For while Combs is a skilled preacher, that's only half the job. (Maybe even less than half.) As Carol Davidson would intimate, the pastor at a place like Valley Cathedral is also, in essence, the CEO. He's got to guide the staff, set the tone, make sure that personnel help the mission rather than undermine it.
Early on, some staffers decided that Combs wasn't their guy. They never really discussed the reasons, their co-workers say. They just left.
Connie Griffith, the director of Early Childhood Ministries, stayed. Soon after the Combses arrived in Phoenix, she had to take time off for minor surgery. And during her convalescence, she kept hearing reports that another person on the church staff had left, one after another.
"What's going on?" she pleaded. But everyone kept giving the same answer, she recalls: It was nothing personal, but they weren't happy with the direction the church was going.
She started to worry about returning to work.
The cathedral's attorney, Tiffen, notes that many staff members were offered severance packages by the trustees, a process that Combs wasn't involved in. It is "not uncommon" for staff to leave when a new pastor comes on board, she notes.
Griffith is a mother of two teenagers, but has the patient voice and gentle manner of someone who's used to working with young children. For 13 years, that's exactly what she did for Valley Cathedral, including the last 11 as director of the Early Childhood program. At one point, that meant supervising as many as 140 preschool kids during morning services, along with their teachers. It was never a full-time post they wanted her to stay below 30 hours a week to contain costs but sometimes it felt like it should be.
But only after the Combses' arrival, and after all the staff departures, did she begin to dread going to work.
"It felt like a ghost town," Griffith recalls. And though no one was talking about the details, she could understand why. The Combses were rarely in the office. "It was like we were on our own," Griffith says.
When orders came, they were usually from Mary Combs.
Charles Combs was hired at a salary of $74,000, according to two trustees. As part of his package, his wife Mary was hired as his administrative assistant for another $18,000. (Charles Combs has since been given a raise, putting his salary at $83,000.)
And while Charles Combs was polite, if distant, Mary was more temperamental, says Terry Grant, then the front desk operator. She'd upbraid staffers for not being at their desks when she called even if they'd just stepped out for a moment.
"She'd do it right in front of people," Grant says. "It was just degrading and abusive."
The Combses' unwillingness to hold regular office hours also caused trouble, Grant says. Pastor Scott had always been around, it seemed. But the Combses rarely came in during the week yet seemed intent on making sure few people knew it.
"I was never to give out information about whether Pastor Combs was in to anyone, whatsoever," Grant recalls. "I was to say, 'He's away from his desk,' and then call him on his cell phone so he could call back."