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Eurotrashed

It was supposed to be the trip of a lifetime. At least nobody died

Passports has been in business since 1992, and since then, the BBB has fielded 11 complaints against it. The company has a satisfactory record with the Bureau and all complaints are reported as resolved or administratively closed. Of the complaints filed, billing and collection issues were the most common complaint. There are no complaints against the company filed with the Federal Trade Commission. A search of federal courts across the country doesn't reveal any lawsuits against the company.

There are also no past lawsuits filed in the Massachusetts county where Passports' main office is located. The one other public complaint against the company is listed on consumeraffairs.com, where a teacher in Madison, Wisconsin, complained that, after her group canceled their trip, Passports was unable to reimburse the students for the cost of their flights. The case didn't go to court.

Jamie Bates quickly realized her trip to Europe was a big mistake.
Laura Segall
Jamie Bates quickly realized her trip to Europe was a big mistake.

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DiMaggio's supporters are convinced the problems on the trip are Passports' fault. In fact, the company does take responsibility for the sub-par hotels and for Lenguas' possibly inappropriate behavior.

But they maintain it was DiMaggio's "culture of permissiveness" that led to Bailey's hospitalization. Chaperones and parents who were on the trip agree.

The Baileys declined to make a statement because the Italian who assaulted their son will stand trial in the next few months in Italy. At this point, Evan's father, Jim, says they are not planning to file a civil suit against Passports or DiMaggio.

As for his opinion of the company and the teacher?

"I'll just keep that to myself," Jim Bailey says.

Some parents — like Jamie Bates' father — are still furious, and vocal about it. Bates' father almost explodes when asked if he'd send Jamie on another trip.

"With a DiMaggio idiot? With Passports?" he asks, anger growing. His face turns red as he lets out a stream of expletives that he asks not be recorded.

Others still support her.

"She was letting us have fun. Accidents happen," says Nadea Tanzadeh. "Like, with Evan, it was an accident. No one knew the crazy Italian was going to pull out a damn golf club."

She does readily admit one thing: "After Andy [Morrissey] left, shit cleaned up."

Carolyn Camp says her sister's kids went on a DiMaggio trip last year and had a great experience. (Her sister and her family declined to talk for this story.)

Camp feels the ultimate responsibility lies with the kids, not the adults, on the trip. She adds she would let her son go on another trip with DiMaggio if he wanted to.

"Take a good look at your kid. It's a good idea for a parent to know, [if] their kid's been drinking and getting in trouble, maybe he's not the prime candidate for a trip," she says. "Don't put all your faith in one person; they can't control a whole group."

Angie DiMaggio retired this past spring after 37 years of teaching. She says she's contemplating whether to lead another trip to Europe next year.

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