Sky Harbor's Taxi Plan Relies on Start-Ups - But One Experienced Cab Company Could End Up in the Driver's Seat

Nine years ago, when the city of Phoenix last issued a request for proposals for taxicab service at Sky Harbor airport, it chose three experienced companies: AAA, Discount, and Allstate.

This year, it's selecting a one-week-old start-up — and a firm based out of a UPS store.

That sounds crazy, I know, but I'm not exaggerating. The city, which tightly regulates which cab companies can pick up passengers at Sky Harbor, issued a new request for proposals, or RFP, on August 4. But when it announced its recommended providers later that month, two of the three companies on the list weren't just upstarts. They were infants.

One, Visum Investments, incorporated eight months earlier. More shockingly, the other company, Apache Taxi, did so on July 30, just five short days before the RFP process commenced.

Apache was started by the same guys who own a limo company, Magic Limo, in Tempe. At least Apache has a small office, even if it's on the site of a used tire shop. And, yes, you can order a cab from its brand-spankin'-new Web site, provided you're willing to do so five hours in advance of your trip.

But Visum? I couldn't find a Web site, or even a phone number, for Visum, so I drove to its corporate office. Imagine my surprise when I found myself in an Arcadia strip mall. The "Suite 21-598" on Visum's corporate record is actually mailbox #598 at the UPS Store there, wedged between a Pei Wei and a Pita Jungle. Believe me, there were no taxis idling in the Pei Wei parking lot.

So how does a company like Visum end up on the short list for one of the most important contracts the city will issue this year?

The answer is twofold.

First, I think Phoenix's aviation staff botched the RFP process. It chose companies based on how much they were willing to pay, not the quality of their service — making it easy for completely untested companies to win. (More on that in a minute.)

But the bigger problem may not be the process. It's the evidence suggesting that a group of businessmen may have taken advantage of the city's carelessness. At minimum, there are serious questions about whether bidders may have worked together, even while supposedly competing.

At this point, I can't fully connect the dots. I requested public records on the RFP process two weeks ago, but even though the City Council may sign off on contracts as early as next week, I have yet to get a single page of information. (Thanks, guys!) What I know comes from corporate filings, property records, and the testimony of eyewitnesses.

And what I know is enough to raise some serious questions. I worry that if the city doesn't at least pause to address them, it's setting itself up for trouble.

The city contracts with cab companies at the airport for good reason: You can't just have a free-for-all with every hack in town lining up to take passengers. Nor can you just assume the right number of taxis would line up without some control at the top.

But with the way this process is shaking out, the city is going with two companies without track records, much less a tested business model. That may result in a virtual monopoly for the third company on its list of winners, AAA Cab. And that's problematic: It would force any driver who wants to work the airport to sign up with AAA. At that point, the company has little incentive to provide good benefits or a living wage to its drivers.

As one driver told a Phoenix City Council subcommittee, "You get a company that has 120 cars at the airport, you work for them and you lose your job — what else you got?"

Forget about that "company" operating out of a UPS box, Visum Investments, for a moment. And forget about that now-three-month-old start-up at Bob's Tire Corral, Apache Taxi.

Let's focus instead on who really stands to gain from the two company's selection. Let's talk about AAA Cab.

Along with rival Discount Cab, AAA is the big game in town. Even if you think you've never called AAA for a taxi, you probably have: AAA also does business as Yellow Cab, Checker Cab, and Fiesta Cab.

And AAA stands to win big-time if the city goes with its current list of cab providers.

Here's why: Currently, the city allows 180 cabs to be licensed for airport service. Since 2000, those cabs have been evenly allotted to Discount, AAA, and Allstate.

Under the request for proposals issued in August, the city indicated it would choose up to three bidders. But it didn't require that each bidder handle one-third of the contract. A company submitting a proposal could choose to put as few as 20 cabs into play.

And the city didn't evaluate the proposals for how long the company has been in service or whether it even has cabs. (See: Visum Investments.) It merely made sure that cab companies hit a few marks — a manager with experience, and a laughably low $10,000 bond, which the city gets to seize if the company defaults on their end of the contract. (Suffice it to say, $10,000 would hardly cover the cost of restarting the RFP process.) Then the city asked what the company was willing to pay, per cab, in its bid.

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The City of Phoenix should not be in the business of monopolizing services of any company. The State already has standards in place that a new company must comply with to be in business legally. In today's economy a government entity such as the City of Phoenix should be inviting new businesses not placing new regulation why new small businesses can not service certain Phoenix run places like the airport.

It also sends a message that the public does not have the right to choose a company they wish to do business with.


I really am surprised with the wording this reporter is using. I tought you have to have some education to become a spankin'-new journalist. Being respectfull during the report it is of importatnts,

searching for answers
searching for answers

Sarah, Once again, outstanding investigative reporting. The part about the call from the jail to get picked up certainly honed in at the core of what we all seem to know are "kick-backs" -- where's the oversight? Maybe, when a country sheriff (one of 15 in the state) takes control of those up the chain and the entire state, with investigations, then he and his legal side-kick thomas just can keep concocting schemes? Searching for answers... Where's the 24/7 grandstanding thomas on this "taxi driver" issue?

A Republic Employee might say:
A Republic Employee might say:

The AZ Republic always steals their news ideas from the New Times. And if they aren't stealing them from New Times, they are just re-reporting them on Channel 12.


excellent reporting. The Republic did a putrid job at ripping your story off and only got a 1/3 of it right.

there's more to this story...The Airport is a racket and the political favors played out of that Dept. are disgustingly outlandish. Mark Flatten did an excellent job exposing the lavish contracts awarded at the Airport as a means of political favor:


The City claims they award these contracts with tight restrictions in the name of cleaning the air.

What a load of crap. The city abandoned the clean air program years ago and will now allow E-85 vehicles to operate at the airport, with no rules in place or enforcement to ensure drivers are using E85 and not gasoline.

The whole thing is one big cluster f*@k and Aviation staff needs to be cleansed.

And shame on city council members for going along with this sham for a mere $3M in additional revenue.


Discount executives are a bunch of hypocrites they have the highest leases of all the cab companies in the valley promote hybrids that ya think would be cheaper for passengers to ride in cause they dont use as much fuel but they dont they charge the passengers the same as a regular cab because they charge the drivers more to lease them then they wanna cry foul when they think thier being black balled waa waa waa what a bunch of compulsive liars and cheats funny how they dont like it when shoe is on other foot


Pinckard and Jackson are right on the money with their question about what will the city do when the selected providers can't make good on the contract. I've driven for Discount Cab for a few years now (though not at the airport) and can tell you the math is pretty simple. AAA pays more to have the cabs at the airport, so they charge the drivers more to lease them. Higher leases mean drivers working longer hours (yes the statutory limit is a mere 14 hours a day behind the wheel, but take a guess how well it's enforced) taking stimulants to stay awake, and ripping off anyone they can in order to make that dollar. Driver turnover and driver accidents will go up, meaning expenses incurred by AAA will also go up.

Over the summer, Discount was forced to lower the lease rates at Sky Harbor because airport traffic was down so much our drivers weren't making enough money there. Given that airport cab stands are a pure commodity, how is AAA going to fulfill the contract when they have to charge their drivers more, not less? What kind of people can they hire at $5 per hour?

Theoretically laissez faire capitalism will fix this, once it becomes clear exactly how much they overbid the deal, and how badly the city goofed in awarding it to them and the other two fronts. I'd expect the fit to hit the shan sometime this August.

Searching for answers..
Searching for answers..

Your story is so important and the average person might not get how significant it is. If they read the following links, then go back to "Taxi Driver", the picture becomes crystal clear.

Internet scam -- UPS Post office boxes as corporate headquarters -- and on and on.

American Police Force: Internet Scam? : Internet Law and Business BlogSep 29, 2009 ... What in Hades is going on in Montana? In April 2009, Two Rivers Authority and the Hardin City Council started - Cached

American Police Force news video!Sep 29, 2009 ... MORE comments from internet-scam/#respond: "Great job Mr. Young. - Cached

Come and Take It RadioAmerican Police Force: Internet Scam? american-police-force-internet-scam/#xA6RCMZZaJscyIrK - Cached

This is fucking weird. Some of the weirdest shit I have ever seen ...Sep 30, 2009 ... I just found suggesting it might be a scam of some type: http://mikeyounglaw .com/wp/2009/09/29/american-police-force-internet-scam/ ... - Cached

Spokeswhore for 'American Police Force' felons has nervous ...27 posts - 8 authors - Last post: Oct 7 Note how none of the following videos complain about jailing - Cached

Bad News, Good NewsOct 1, 2009 ... 36. sistermoon3 10.01.09 at 2:29 pm - Cached***Hardin, USA: APF exposed as a United Nations Civilian Police ...40 posts - 19 authors - Last post: Sep 29 What in Hades is going on in Montana? In April 2009, Two Rivers ... - Cached

searching for answers..
searching for answers..

Outstanding investigative reporting, Sarah! As I read followed your journey through Corporate Arizona, into the strip malls, and i could imagine your standing at the UPS station by Pei Wei looking for the taxis. I haven't laughed so hard in a long time. Unfortunately, your article puts a face on Corporate Arizona and the Phoenix city council. They sound like the city council in Hardin, Montana signing a contract to sell their unoccupied $27,000,000 jail in a town of 3,400 to APF - American Police Force run by criminals! A grassroots effort along with media got to the core of that one. Here you single-handedly served this one up on a silver platter! Keep this story alive because it's the tip of the iceberg of how business is done in Arizona.

American Police Force: Internet Scam? : Internet Law and Business Blog

Arthur Frommer better hear about this. His followers won't want to hop in a cab only to find themselves God knows where in the desert. How about investigating those who so indifferently signed the contract.

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