I've never had Indian food and was looking for a great restaurant to try it out. I was interested in this restaurant until I read, "We don't want to change the spice levels for Americans," says manager James Baiva. "It would bring the dishes down."
I won't apologize for being American and I find the mindset of the manager to be very offensive. As a customer, if I should find a dish too hot, I would expect the restaurant to at least make an effort to accommodate me.
I appreciate the article which was well written and informative. It makes my choice easy. Karaikudi Palace in Scottsdale lost a prospective customer before I even walked through the door.
It's funny, because that comment makes me want to try it *more*. A lot of ethnic restaurants do dumb their dishes down for Americans, which is why it's hard to find one that doesn't. So, while they might have lost you, they gained me. Strange how that works..
@tarill2 I am guessing, you probably are feeling less accommodated about a buffet incident. I have taken a lot of my friends there who hardly can handle anything piquant. They order À la carte and have always felt happy and accommodated with the specially reduced flavors for their american palette. Nevertheless, I am sure you can get them to realize your valuable business and satisfaction if you can bring it up to the manager. Though it is not fun enough if there is no authenticity in the original dishes, after all the business is not exclusively for the spice lovers ;)