I'd like to know what day you went to the AZ knitting and Needlepoint shop that you were treated with friendly and helpful staff.
I have been in there a few times over the years looking for items that I could not find elsewhere. Every time I was dusted off by the owner like she couldn't be bothered to help me. She also has a very know it all attitude and is offended if you don't take her advice as holy.
I couldn't disagree more with your review about this place and I'm willing to bet I've been there more times than you have, but only out of sheer desperation.