Part of being a good reporter is being a pain in the butt when necessary. Part of being a good public information officer for a police department is not taking public records requests personally, and not losing one's cool when someone like us insists on getting his or her grubby little hands on the juicy stuff. We've met dozens of PIOs over the years ? some outstanding, some not so good (we define "good" as responding promptly, keeping us informed of the status of our requests and just being upfront with us at all times) ? and we're not easily fooled by glad-handers. Sergeant Dan Masters obviously loves his department, but he's not about to lie for it, or to keep us (or the rest of the public) from getting what's coming to us under the law. Consistent, always cordial and professional, the sarge does Tempe PD proud day after day.