Best Government Customer Service - 2010
Phoenix City Clerk Department
The Phoenix City Clerk's Office is not only accommodating in releasing public records (at least the ones at its fingertips), it also helps customers peruse the city's searchable online database for city records, tracks city election results, and catalogs the volumes of public records that state law requires local governments to maintain — everything from minutes of City Council meetings to campaign finance reports for elected officials.The good-natured staff is friendly and almost always smiling. It's hard not to when you have a boss like Norris Cunningham, a city records clerk who oversees the customer service counter. Cunningham's folks don't mind dropping a stack of public records on the counter, giving you a pile of sticky notes, and letting you tag to your hearts' content all the documents you'd like them to copy.For the record, public or otherwise: Kudos to Phoenix City Clerk Mario Paniagua for running a solid operation and having an excellent customer service crew.