Attention U.S. Airways: America Hates You (and Facebook)
TheAtlantic.com released its list of America's 19 "Most Hated Companies" -- based on the American Customer Satisfaction Index -- earlier this month, four of which happen to be airlines (imagine that). Among them is Tempe-based U.S. Airways.
The airline came in at the six spot on TheAtlantic's list with a 61/100 satisfactory rating.
Common complaints include low-ratings for cabin-crew service, baggage fees and baggage handling, a lack of entertainment options and poor communication regarding delays. The company is currently censured by the Department of Transportation for its lack of communication with travelers.
In June 2011, the airline carrier paid $45,000 in fines for failing to include the law-required applicable taxes and fees on the same page as a print advertisement on air fare.
Cox Communications, the Valley's primary cable provider, is also hated by America, according to the ACSI index.
Cox came in at the number 17 spot on the list with a 67/100 satisfactory rating. About the cable provider, TheAtlantic says "common complaints include unexpected extra fees including up to $480 to cancel service .Cox has maintained its satisfaction rating since the previous year, affirming its lead on Time Warner, Comcast, and Charter. Cox has actually been touted as a success story compared to other cable companies. That said, cable companies in general are liked less than satellite."
Facebook also made TheAtlantic's list, coming in at the number 10 spot. The website gives the social networking giant the following critique:
A common complaint includes user's privacy and personal information protection. Social networkers worry about privacy and sometimes complain when Facebook introduces new features, like the news feed. Or when Facebook shuts down apps without warning users beforehand, like they did recently to tens of thousands of apps.
ACSI began measuring social media sites in 2010 and ratings may have a few kinks to work out. Wikipedia earned the top score at 77.
The most hated company, however, is electric provider Pepco, followed by Delta Airlines, Time Warner Cable, Comcast, and Charter Communications.
See the complete list here.
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