Owning a home is the American dream, but Arizona's version has turned into a nightmare for hundreds of people who bought shiny new houses, only to discover that the floor is literally coming out from under them. The reason: soil problems.
However, as our series "Cracked Houses" revealed, not all culpability lies in the dirt. Indeed, experts believe almost all the problems caused by soils here could be prevented, at a relatively low cost per home. The problem is that some builders haven't been willing to take even the smallest steps to spare their buyers heartache and Arizona regulators have been only too willing to look the other way instead of holding them accountable.
When it comes to Karen and Raymond Doe's four-year-old house in Sun City Grand, the question has never been whether Del Webb screwed up.
The question, instead, is whether the builder is going to do anything about it.
Phoenix Rising Football Club vs. Seattle Sounders 2
TicketsSat., Sep. 2, 7:30pm
All You Can Eat Value Pack - Mercury v Dream
TicketsSun., Sep. 3, 1:00pm
Phoenix Mercury vs. Atlanta Dream
TicketsSun., Sep. 3, 1:00pm
Phoenix Rising Football Club
TicketsWed., Sep. 6, 7:30pm
Arizona Diamondbacks vs. San Diego Padres
TicketsFri., Sep. 8, 6:40pm
Granted, Del Webb probably wouldn't frame it that way. (Del Webb's spokeswoman wasn't talking.) At a state administrative hearing, the builder's general manager protested that the flaws in the Does' $353,000 house while obvious, and obviously structural were caused by the Does' landscaper.
Sure, the walls were cracking and the floors heaving. And, yes, that often indicates that a builder has opted for a cheap foundation, instead of something built to accommodate lousy soil conditions.
And, okay, Del Webb knew that similar problems were plaguing its developments in Sun City and Anthem (see "Cracked Houses," March 16, 2006).
So while Del Webb denied responsibility, no one else was buying it.
Not Raymond Doe. Once a builder himself in Washington state, he knew that Del Webb's own employees had approved the landscaping plan that the company was now blaming and that he could prove it.
Not the Arizona Registrar of Contractors, which regulates home construction. Last November, its inspector determined the company was at fault and ordered it to fix the house.
Not the administrative law judge, Gary B. Strickland, to whom Del Webb appealed the registrar's decision. In June, Strickland ruled that the company had screwed up and needed to make repairs by August 22 or it would lose its license to build in Arizona.
Other than Del Webb, it was unanimous.
But that doesn't mean the Does' house is getting fixed anytime soon.
"We ate them alive at the hearing," Raymond Doe says. "But now it doesn't look like anything's going to come out of it."
Indeed, as records show, Del Webb's license has already been suspended. For months.
Sure, Del Webb runs commercials on TV all the time. And it's likely that carpenters are pounding away at Del Webb construction sites somewhere in the Valley even as you read this. But records clearly show that Del Webb allowed both of its licenses with the state to expire in March.
Brian Livingston, an assistant director at the registrar's office, says there's nothing sinister about that.
After flourishing in Phoenix for more than seven decades, Del Webb was purchased by Michigan-based Pulte Homes in 2001. And since Pulte already had a license to build in Arizona, the company might well have decided to let the old Del Webb licenses run out.
But, since the license is already suspended, Del Webb doesn't seem to have much incentive to comply with the judge's order. Raymond Doe says that the company's customer service rep confirmed as much in a phone message: "He said he didn't think there would be anything done."
Never mind the judge's order. Never mind the state inspector's ruling from 10 months before.
Rather than express outrage, however, the registrar's Livingston is quick to defend the system. He says the Does have the option of applying to the registrar's "residential recovery fund," which finances up to $30,000 in repairs.
But Raymond Doe estimates that his house will need up to $50,000 in repairs. And after months of apparent victories that got nowhere, he's getting frustrated.
Del Webb spokeswoman Jacque Petroulakis says she has "nothing to add" after her comments in New Times' March stories. At that time, she praised the company's quality.
Doe did everything he was supposed to do: file a complaint, hire an engineer, enlist his landscaper for the state's hearing, wait, then wait some more. He's not too excited about filling out more paperwork just to get a portion of what the judge already ruled should be his back in June.
More important, taking from the fund seems to let Del Webb off the hook.
Livingston insists that the company is accountable for its houses, even if it changes forms. If, for example, Pulte tried to reapply for another license under the Del Webb name or listed the same officers, it would first have to repay the fund.
But that's not much consolation to Raymond Doe. He feels like he now has no choice but to file a lawsuit.
At 62 years old, Doe no longer works in the construction industry. "I have to work for a living yet," he's quick to add. "I'm not a rich guy." His Glendale automotive shop specializes in parts for hot rods and muscle cars.
As a former builder, he knows what it's like to be on the other side.
"I hated people who would sue me for stupid things. I always tried to fix stuff," he says. "Well, that's all I wanted Del Webb to do. But they just wouldn't do it."
It's a situation Ron Kaleta knows all too well. As New Times first reported in March, Kaleta filed suit against the company after cracks and mold began showing up in his mother's home, which is also in Sun City.
Bernice Kaleta, who turned 90 last week, hasn't been able to live in her home for four years. After suffering a heart attack that her son believes is connected to the mold problems, Bernice Kaleta has been in poor health. She is now on hospice.
The company fought the Kaletas for four years, three of them in court. Del Webb only settled in the last month, says the Kaletas' lawyer, Jim Eckley, and after extensive media attention. (After New Times' series in March, TV news reporters came calling.)
Kaleta, a retired schoolteacher, found the litigation grueling. "These people are just unbelievable," he says of Del Webb. "I don't think anyone realizes all the shenanigans that go on."
Despite the Does' torment, and despite the Kaletas' years of suffering, some good news may finally be on the way. As New Times reported in March, the Kaleta lawsuit brought to light an explosive allegation from a former Del Webb subcontractor.
Jim Bebout, owner of Bebout Concrete, laid foundations for the company for years. But when Del Webb tried to blame him for shoddy work, he fired back, claiming that the builder had told him to ignore its engineering reports and ordered cheaper foundations.
When Bebout suggested a few simple measures to protect homeowners, he claims that Del Webb resisted even though the measures would only cost a few hundred dollars per house.
The Kaletas' lawyer, Eckley, was shocked by the allegations. And he believes that the Arizona Department of Real Estate was also horrified. He's talked to investigators there; he says that they have since launched an investigation.
After all, that department supervises the engineering reports that builders must perform before beginning construction. The engineers are required to test the soil, as well as recommend ways to mitigate any problems on site.
If the department finds that the builders deviated from the engineers' recommendations, without expressly informing homebuyers, Eckley says that Del Webb may have to refund any payments made by its buyers plus 10 percent interest, plus attorneys' fees.
Mary Utley, the department's spokeswoman, says she can't confirm the existence of an investigation as a matter of policy. But Eckley is more than confident.
"They're looking at it as fraud," he says.
For Raymond Doe, of course, that's cold comfort. He went to the regulators 10 months ago, and they let him down. Now, he says, he's on his own.
But he's not feeling sorry for himself. After months of trying to solve things amicably and avoid litigation, Doe is ready to rumble.
"We're going to go for the jugular," he says.
Get the ICYMI: Today's Top Stories Newsletter Our daily newsletter delivers quick clicks to keep you in the know
Catch up on the day's news and stay informed with our daily digest of the most popular news, music, food and arts stories in Phoenix, delivered to your inbox Monday through Friday.