The proposed class-action lawsuit against Yelp we described earlier today is gonna be ugly.
Beck & Lee
Here's what he has to say:
"This case goes to the heart of Yelp's business practices. It is a very popular website that has gained tremendous reach. The essence of our lawsuit is unfair business practices. Some have called it extortion and others blackmail.
"Our client is a veterinary hospital in Long Beach. They came with an issue that a number of negative postings were there about them. Flat-out falsehoods. They contacted Yelp directly. 'What can you do about these negative reviews?' they asked. 'The content is completely false.'"
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"The response from Yelp was that, 'We can do this for you if you enter into an advertising contract for $300 a month for 12 months. We can manipulate the content. We can bury them so the visitors won't see them.' They demonstrated this to our client, who decided it was unethical and wanted no part of it."
"We looked into the situation further. We realized it wasn't a rogue sales rep, but a company-wide practice. "
"We feel that filing this as a class action is the way to go. Since filing it, we
have been inundated with calls from around the country by people claiming the
same kind of conduct. We expect to be adding a number of other businesses to
that lawsuit as representatives. We have received dozens and dozens of calls.
"Ultimately, when you go up against a well-capitalized firm like Yelp, you want to bring as much manpower as possible to the plaintiff's side. That's why we are getting involved with the California firm in this case. We think they are going to get high-powered lawyers. We think you need to muster all the troops you can get. My partner -- my wife -- and I are both on the bar in Calfornia.
"We just got a case number in this case, and the judge will probably schedule a conference soon. There is no date for a hearing as of yet."