Monday, August 2, 2010 |
5 years ago
Amy's Baking Company in Scottsdale.
What a shit show.
I couldn't count how many times I've spoken to restaurateurs frustrated with negative Yelp
reviews. Thanks to internet democracy, the website gives anyone a chance to write their opinions -- whether they're thoughtful and warranted, or written sheerly out of spite/competition/sadism. I've always insisted that business owners should put their emotions aside, take the high road, give a classy response, and give some humble consideration to any opportunities for improvement -- lest the whole thing embarrassingly spin out of control. Amy's Baking Company - A History of Kitchen Nightmares
You never know who's paying attention.
Consider today's example: "Amy B" (Amy Bouzaglo), the owner of Amy's Baking Company
posting an angry tirade under the guise of a five-star post, in response to local blogger
/foodnik/obsessive home cook "Joel L."'s (Joel LaTondress') bluntly critical, one-star review that details poor food and dismissive service.
What can we all learn from this? Perhaps that it's beyond a bad idea to accuse an unhappy customer of working for the competition, and then call him/her "ugly," a "loser," and a "moron." Was Amy B. smoking crack for breakfast today?
Here's a link
; no guarantee that Yelp won't remove it, though, so I've pasted it after the jump: