A few departments at Maricopa County treat callers with dignity by allowing access to an operator, like the Recorder's Office and Planning and Development.
Others, like Human Resources, ask you to "enter another extension" if you hit zero, as if you hit zero by mistake. But they know it's not a mistake -- they just can't be bothered to answer your call. And they probably hope you'll just give up since you don't know the extension you need and you can't reach an operator.
The worst departments for callers are Health Care, Air Quality, Flood Control and Environmental Services. Hit zero when you hear the automated menu here and you'll get, "We're sorry. Zero is an invalid option. Goodbye."
Then you hear the click. There are no second chances -- they aren't kidding about the "goodbye."
It seems like they're screwing us on purpose, like they want to punish people who dare to even try to avoid the automated menu. But intentional or not, the phones ought to at least route callers back into the menu, if not patch you through to a real-life county employee.
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