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Utilities
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Instead of halting water shutoffs, Phoenix implemented new water restrictions for customers who can't pay their bills during the coronavirus pandemic.
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Other major utilities offered flexibility to customers affected by the pandemic.
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"If you’re gonna corrupt the process, it’s easier to corrupt one," one commissioner said.
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How hot is too hot to cut people's electricity? There is no magic number.
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How much messier can this get?
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“I found out today from a representative at APS who contacted me that the tool comparison box was inaccurate," a customer told regulators in 2017.
