It's rare to find a public information officer as good-humored and helpful as ICE's Vinnie Picard — and that's while you're yelling at him. The guy's no doormat, but as a good PIO is supposed to, he feels journalists' pain, massages their egos, and points them in the right direction. You may dislike ICE's bureaucracy (and dislike what ICE actually does in deporting people), but it's difficult to dislike Vinnie, who is ready with a quote when you need one and never blows you off, even if you're on ICE's case in the worst way. He'll also take the time to explain policy and will call you up to disabuse you of a misconception. A reporter can't ask for much more. Well, ending ICE's deportation policy would be nice, but the man's not God, for Chrissakes. Or Homeland Security czar (and ultimate ICE boss) Janet Napolitano, for that matter.